Good Afternoon!

Hey everyone! Not a lot to report today. Sorry I haven’t written in a while. It’s been pretty crazy here at work. There are a lot of people doing it right out there. If you haven’t yet, go check out the Facebook page. Please continue to check back frequently. Also, you may notice on the Facebook page that I had some cards printed up for YDIR. The idea is for you to hand them out to people that are doing it right. If you want some, just contact me and let me know. Thanks and have a great weekend!

What a Week!

Last week was a pretty exciting week for the You’re Doing It Right community.

I was driving to work on Wednesday thinking about the site and what we could do to get the word out more and really just banging my head up against a wall. Well, I sat down at my desk, fired up my computer and one of the things I saw was that Sean and Mandy from Air1 started a new segment called “You’re Doing It Right Wednesdays!” I think I almost fell out of my chair. It was awesome! To think that you guys were able to keep this idea going to the extent that it was useful in contributing to a national radio show. Man, God is amazing!

And to top it off, they read one of the YDIRs on the air! That’s right. Look in the previous post for the YDIR from Nicole S. They read it on the air and it was awesome! See people…that’s what this is all about. Using your stories to inspire others to do the same. Man! It is an awesome feeling to speak love into someone’s life. Brighten their day. Put a smile on their face.

This past weekend I had the pleasure of meeting some wonderful people at Fellowship Bible Church’s 2nd annual Give Away Day in Searcy, AR. If you have never heard of this event, it’s really cool. Basically, it’s like a huge garage sale, but everything is free. They only asked one thing: Please fill out a quick survey so that we can know how to serve you. Yeah. Re-read that last sentence. I’ll wait…. As if it weren’t enough that they were giving away everything for free, they wanted to know how they could further serve them and the community. Dare I say that they are Doing It Right? I think so.

I also had the privilege of meeting a wonderful cashier at Wal-Mart last night. Her name was Melissa. She had such a wonderful attitude and always had a smile. You may be thinking, “Well, that’s what they are supposed to do.” True enough, but you have never been to Wal-Mart with my family. Two children under the age of 5, two adults completely worn out, a conveyor belt that is about to buckle under the weight of the store we just purchased, and the request that the cashier use our reusable shopping bags (my wife is single-handedly trying to save the planet…YDIR). She never even blinked an eye. I told her that she was doing it right and that I appreciated her great attitude and smile. I even tracked down the Front-End Manager to let her know that Melissa was doing a great job.

So, a wonderful weekend of people doing it right. Let’s hear more from you like the following:

Here’s a shout out to my husband Matt, who gave his nursing wife a break and fed the baby in the wee hours of the night so I could actually sleep for once…that was definately “right”!!! Thanks Matt! I love you. – Lindsay S. via Facebook

A shout out to my boyfriend, who is preparing for a two year church mission. Working constantly to raise money and putting off college for a year is a difficult choice to make, but I know you’re doing a great thing Scott! – Katie K. via Facebook

The 2nd Annual Give Away Day, Searcy, AR, sponsored by Fellowship Bible Church
— to all the those who worked together to make it happen, You’re Doing It Right!!!
—to Miss Terry and all the other hard workers at Carmichael Community Center: Thank you for being there all day and for all you did in helping to set up and to clean up!! You’re Doing It Right!!

I would love to name each and every individual who made this GAD such a great success—but I would overlook someone, I’m sure. So to all of you, thank you for a great event; I’m so looking forward to next year!! – Deb P. via Facebook

My husband, the kids, and I stopped to eat at a restaurant last night and the rain was coming down pretty good. My husband was the last to come in after letting us off at the door. A couple was going out and one of them had their mother with them. My husband offered our umbrella to help them get in their car so they wouldn’t get wet. – Deborah P. via Facebook

Thanks again everyone!

IHOP … Doin’ It Right

Went to IHOP on Sunday for breakfast and our waitress, Lendy, was excellent.  She interatced with our daughters like they were customers too, and didn’t just talk to the adults.  She always had a smile and did a great job.  I even noticed that when a couple sat down beside us, she recognized them from a previous visit.  At the end of the meal, she brought the check and I asked her if she could get the manager because I would like to talk to both of them.  You should have seen the look of horror on Lendy’s face.  It was like we had just told her that every member of her family had been arrested and were about to be lined up in front of a firing squad.  My wife and I had to quickly let her know that she was not in trouble and that it was good because it looked like she was gonna start crying.  She got busy with other tables but the manager came over and we proceeded to let her know what a wonderful job Lendy was doing and that the manager should count herself lucky to have such an asset working for her.  She stated that she appreciated the feedback and that most of the time they only get complaints.  She said that Lendy had only been there for a couple of months but was doing really well.  When Lendy came back by we reassured her that we had nothing but compliments for her and made sure she knew we told her manager so.  They were doing it right.

Two things about the above interaction that bothered me:

  • The horrified look on Lendy’s face,
  • The fact that most of the time, people only complain to the manager.

I can’t emphasize enough the sheer horror that was on Lendy’s face…and it saddened me.  How did we get to this point?  Why have we encouraged this type of behavior?  Why do we expect our servers to be fearful of us.  Like a child that is walking on egg shells around a drunken, alcoholic parent that at any moment could start swinging.  This is wrong on so many levels.  We have to change this.

Also, just about every comment that I’ve seen on the Facebook page where the user has contacted a supervisor/manager ends with the supervisor/manager saying the following:

Thanks you for the kind words.  We only hear the complaints.

Once again, how did we get to this point? Why is it more common to complain than to compliment? Why, in our fits of rage and sense of entitlement, do we feel not only justified in our ranting, but also feel satisfied afterward? Why not try to compliment? Heck, if you like talking to the manager, try throwing them a bone and find something, anything, to compliment them about. If you can’t do that, then you might need to leave the manager alone and let them run their store, because they evidently have a sinking ship on their hands and need all the help they can get.

So, all that being said, let’s go out there this week and sing praises like the people below:

I ate at Fazoli’s the other day for lunch – just went through the drive through. I decided to give them a call and let them know that they did a good job. I didn’t have the phone number on me, so I just called 411 and they connected me while I commuted home for the day. I asked for the manager and she didn’t sound very happy when she picked up the phone. I told her that I came through earlier and had lunch, and everyone was very efficient and pleasant, and I wanted to let someone know that they did a great job. She was soooo happy I called. She said she was having a terrible day, and any time someone asks for the manager, they just want to complain. She said she really needed a pat on the back. I work in a thank-less job, so I know how wonderful it feels to get an unexpected ‘thank you’. YDIR is such a great idea. It inspired me to be conscious of the people doing good things around me, and in turn, has made me feel better about myself! Keep it up! – Nicole S. via Facebook

Sent a YDIR email to Apple & Eve juice company and this is what they responded with in a snail mail letter. Pretty sure it wasn’t a form letter but you be the judge!!

Thank you for contacting our office regarding the Apple & Eve Fruitables juice.

Apple and Eve is a family business and we pride ourselves on the quality of our juices.

It is most rewarding when someone notices our efforts and takes the time to tell us about it.
We are pleased that you and your family enjoy our juices. Your comments about it went right to our hearts. We just knew there were people out there who would appreciate pure juices …
Thank you for sharing your thoughts with us. We are most appreciative.

Consumer relations.

They enclosed some wonderful coupons and I was happy to make them smile. – Mary H. via Facebook

The folks doing Give Away Day on Saturday, April 17 are doing it right! It is the brainchild of Kris and Pat Lawrence and sponsored by Fellowship Bible Church in Searcy AR. It’s like a garage sale, but everything is free for those who need it! It is being held at the Carmichael Community Center in Searcy at 9:00 on 4/17. – Marcus J. via Facebook

A young man stopped to fix my son’s bike when he saw me lugging it down Race street with DS pushing the stroller. He’s doing it right! – Meredith A. via Facebook

Update and Idea

Hey everyone!  Hope you had an outstanding week!  There are some great posts over on the Facebook page.  I want to encourage everyone to go out this weekend and find someone and let them know they are doing a great job.  Then come back and tell us about it.

Okay, came up with an idea on the way home yesterday.  As of this writing, I have 369 friends on my personal Facebook page.  So, my idea is this:  Say a positive thing on a different friend’s wall each day for a year.  Sounds easy enough.  Right?  Well, let’s try it.  I’d like to get your feedback on this and, hopefully, I won’t be the only one doing this.  Really easy.  After all, how many of us are on Facebook everyday anyway.  Might as well take one minute out of our day and build someone up.

This does 2 things:

  • Builds up another person and hopefully helps them have a better day.
  • Trains us to think about the positive qualities of a person.

See.  Easy, right?  Who’s with me?

#YDIR 4/5/2010

Good Afternoon Everyone!  I hope all is well and that everyone had a wonderful Easter weekend.  Well, we had some great YDIRs on the Facebook page this weekend, so let’s get at it with another medal ceremony:

I went to Home Depot today and not only did the employee help me with something that I was totally clueless about, she ended up telling me the name of the competitor’s store that would have the item I needed. She was Doing It Right! – Michelle S. via Facebook

Happy Easter, everyone! Today we celebrate the ultimate YDIR! – You’re Doing It Right via Facebook

I want to let everyone know that Deb Plybon is Doing It Right. She is such a gracious host, friend, Christian, wife and Mom (and cousin, too!!!). This is one lady who is really trying to show people the love of Christ. I am amazed at the love you and your family have for so many people and so proud to be a part of your life. Thank you, Deb. YOU’RE AWSOME!!!!!!!! – Karen W. via Facebook

I was sitting in chapel today and looked over and saw one of the public safety officers who directs traffic every morning in front of Harding Academy. He always does a great job, so I walked over and told him that he’s doing it right! Happy Monday everyone! – Kris L. via Facebook

Note of appreciation to @wilmafalkner who cleans our church Faith Baptist. #YDIR – @AwanaMark via Twitter

Thanks again to everyone taking the time to stop by and exercising those complimenting muscles!

Also, I just got some exciting news that Bryan Allain will be guest posting for us on April 21st. If you’ve never read anything of his, you should jump over to his site.  One of my favorites is the “Noah’s Ark as told by The Office.”

See ya next time!

#YDIR 4/2/2010

Good afternoon everyone!  Time for another medal ceremony.  Here are a few things that people have been doing right:

Here’s a salute to the teachers at Westside Elementary. They are teaching, loving, protecting, and challenging our children to do right. Thank you. – Rebecca M. via Facebook

I took my girls to the park this morning and there were some people picking up trash. Me and the girls went right over, introduced ourselves, and told them they were doing it right! They all were so surprised by the gratitude, but they keep our favorite park clean and that’s a big deal to us! – Kris L. via Facebook

I took my daughter to Wal-greens to get her prescription filled today. The lady working in the pharmacy (probably in her early 20s) gave Journey a 10-day chart that she made herself for kids. The chart is to track each day she has to take her medicine and the lady let her pick out some stickers to put on the chart everyday! I’ve never had anyone do that for our kids before. Needless to say, I told her she’s doing it right and contacted the management when I got home and let them know of our outstanding experience. YDIR rocks people’s world and this page is growing by 20-30 everytime I look at it!!! – Kris L. via Facebook

I was driving past the Cabot exit yesterday on my way to Little Rock and saw a State Trooper on his knees changing a tire for a stranded woman. He was Doing it Right. – Rebecca M. via Facebook

Great job, @loswhit. #YDIR – @urdoingitright via Twitter

Well, that’s all for now. Looks like a pattern is emerging. I’d like to see a lot more people get out there and build others up. It’s easy to do. Just try it. There probably won’t be a medal ceremony this weekend. Everyone go out and enjoy Easter.