Big News

By now, you guys know I’m all about being positive.  Or at least striving to be positive.  So, with that in mind, we here at You’re Doing It Right! have decided to step up our game a little.  And here’s one way we are going to do it.

You’re Doing It Right! has opened a store on CafePress.  I’m no graphic designer, but it’s a start.  If you can’t tell what the logo looks like, it’s the same “thumbs up” that is to the left of this post.  And before you say, “Man, it’s only been 3 days and he’s already trying to cash in on this!”  Not to worry.  This has never, EVER been about making money and, hopefully, never will be.  That’s why 100% of the proceeds of the merchandise sold through that store will go to charity.  That’s right.  100%.  I don’t want to make a dime off of anything sold from it.  Since we’re just getting started, I’ve decided to combine the proceeds of March and April to go to one charity.  The first charity will be  Air1 Radio.  Tomorrow marks the beginning of their Spring Pledge Drive.  Since, it was with their help that we got the ball rolling on this, I would really like for us to step up and thank them by supporting their cause.  They are entirely listener supported.  You can help by doing 1 of 2 (or both) things:

It’s that easy.  (Personally, I’d rather you just give to their cause directly.  Since your money would go a lot further that way.  But if you want a wicked awesome shirt or mug or whatever, then by all means, stop by the store.)

Each month we will vote on which charity will receive that month’s proceeds.  So, it’s important for you to check back occasionally.  (Daily would be awesome!)  Also, you’ll notice there are no ads on this site.  I’m going to do my absolute best to keep it that way.  Oh yeah, if anyone out there knows of a cheaper site or company that can print the merchandise, let me know.  If we can produce the items at a lower cost, we can give more money to charity.  WIN – WIN!

Last, but certainly not least, Mrs. You’re Doing It Right called me today while she was out and about with Baby YDIR (Little Miss YDIR was at school) and wanted to suggest a verse for this site.

Love must be sincere. Hate what is evil; cling to what is good. Be devoted to one another in brotherly love. Honor one another above yourselves. Never be lacking in zeal, but keep your spiritual fervor, serving the Lord. Be joyful in hope, patient in affliction, faithful in prayer. Share with God’s people who are in need. Practice hospitality.
Bless those who persecute you; bless and do not curse. Rejoice with those who rejoice; mourn with those who mourn. Live in harmony with one another. Do not be proud, but be willing to associate with people of low position. Do not be conceited. (emphasis mine)

– Romans 12: 9-16

There’s nothing I can add to that. Oh, have mentioned before that my wife deserves a big #YDIR? I have? Well, she needs another.

#YDIR 3/31/2010

Look at you people.  Go on.  Take a look.  Run to the mirror and really look at yourself.  It’s okay.  I’ll wait….

Did you see what I see?  No, I’m not talking about that little bit of lunch that is left on your cheek.  Here, lemme get that.  *licks thumb and prepares to remove said lunch the “mom” way*  Actually, you know what…I don’t think we know each other well enough yet to start smearing saliva on each other.

Anyway,  back to what I see.  I see an amazing group of people that are completely blowing me away with how they are responding to this group.  As you can see, I listed a challenge today of everyone going out and complimenting someone on a job well done.  Well, the day is far from over and we already have enough responses for a medal ceremony.  So, without further ado, here are today’s #YDIRs:

I am so thankful for my local Denny’s staff. My oldest daughter has food allergies and autism. She can only eat fruit and french fries there, but she loves going. We visit them at least twice a month on their kids eat free nights. Not only has the manager gone out of his way to make sure that my daughter’s non-traditional “kids meal” is as free as my middle daughters meal; but he has made sure the entire staff knows and recognizes us so we get the deal, even when the manager isn’t there. All the waiters have my daughter’s special order memorized and they give her as many free refills on fruit as she can eat. They also give us our pick of tables whenever they can. Thank you Manuel, Jose and the entire Denny’s staff for making our dining out experiences so special! YDIR! I let them know frequently how grateful we are and recommend them to everyone we talk to. – Leisha W. via Facebook

I’m sure it has to be difficult finding restaurants for a family member that has allergies. Looks like Denny’s hit a Grand Slam! (You see what I did there. I made a little joke. Relating Denny’s excellent service to the baseball term Grand Slam, which is also one of Denny’s signature dishes….Yeah. I didn’t think it was funny either. I…I was…you know…just checking to see if you were still paying attention.)

I was pulled up at the store to load up 2 new large garbage cans and 2 men walking by said, “Hey, do you need some help?” They quickly loaded them in my pickup and moved on. Thank guys. Whoever you are. – Rebecca M. via Facebook

Ah, yes…the elusive “anonymous good Samaritan.” They are a rare species. Sometimes the only way you can thank them is through this site. 😉

Getting a loan these days is very stressful however a girl named Rachel at Tinker Federal Credit Union made my day! She was amazing! Kudos to her and the company! =) – Sandra S. via Facebook

Never underestimate a friendly face at a bank. It’s already nerve racking enough.

I try to give my employees daily compliments on a job well done instead of negative comments on errors. This makes them feel appreciated and creates a positive and healthy work environment. – Geneva W. via Facebook

Alright! Finally, we’re getting some bosses on here. This is great! So much can come out of speaking love to your employees. Not only does it benefit the employee, it benefits the company in the areas of increased morale and productivity. WIN – WIN!

Glenn you are doing it right! You are doing a great job with your kids, and with B! – Tamara T. via Facebook

Parenting WIN! This is awesome! Speaking as a parent, it’s always a blessing to receive feedback that you’re doing a good job.

Once again, great job everyone! I’m really proud of all of you. If you would have told me Sunday night, heck, even Monday morning at 6 am that this would have been possible, I would have laughed at you. But, here we are, early afternoon on Wednesday, and we are 10 people away from having 400 fans for this group! In the immortal words of J.J. from Good Times, “DYNO-MITE!” (Okay, there are some of you out there that will catch that reference.)

#YDIR 3/30/2010

I can’t believe it!  You guys and gals are awesome!  That’s not the unbelievable part.  The unbelievable part is that  there were enough submissions for another Medal Ceremony!  Thanks for submitting YDIRs today!

Went to the best podiatrist today. He was absolutely on time, took time to talk to me like I was an intelligent person, talked about ways to save me money on procedures and was just a nice all around man with a great staff. He was doing it right and I walked away feeling great about the appt. I love this idea by the way! Awesome! Way to get the positive spin on life out there. 🙂 – Melissa G. via Facebook

And Melissa, we love that you are taking the time to single out a great experience you had.

Went to the daffodil fields at Wye Mountain. Beautiful set-up and great people working it. – Matt S. via Facebook

Gotta love the people that help making “stopping and smelling the roses, er, daffodils” enjoyable.

Saw a guy walking on campus today in a white polo hat, with wintergreen polo shorts and a coral colored polo. Definitely doin it right, bro. – Peggy S. via Facebook.

Girl had me rolling on that one.

I’d like to take a moment to give a #YDIR to my wife. She is an amazing wife and mother. She sits and listens to my crazy ideas about trying to change the world through a simple idea of encouraging people to compliment others. And she encourages those ideas. Amy, here’s to you. You’re Doing It Right! – Mr. You’re Doing It Right to Mrs. You’re Doing It Right via Facebook

I gotta admit. That was my submission. Can’t help it….

Joann at citizens bank in pleasant plains came in an hour early this morning just so I could do some banking without having to take off work! That is above and beyond!! Thanks so much! YDIR!! =) – Jamie E. via Facebook

Coming in an hour early?!?! WOW! That IS going above and beyond!

Big ups to the Allmighty for the bee-autiful weather today. And for sending his Son to die in our place so that we may have life and have it more abundantly! – Mark M. via Facebook

I couldn’t agree more!

SMWest, Mr. Dervin and Mrs Springfield, YDIR!! It was nice to get a good call today to let me know that a teacher was wrong, and letting my son know that they were wrong, that HE did it right!! Thanks so muCH! – Tamara T. via Facebook.

It takes a big person to admit when they are wrong and it sends a great example to our kids to speak the truth.

I called HP yesterday because my computer wasn’t working. They had it up and running within 10 minutes. Then the man graciously helped me install a program to make sure it wouldn’t happen again, explained all the levels of damage protection, and was very patient with me! I told him he did a great job and then I talked to his supervisor and told him how great of service I had! I know some people don’t like call centers in other countries, but I am always impressed with their patience and how courteous they are. – Melissa W. via Facebook.

Let’s here it for IT customer support. I know from experience that this is a tough job.

To everyone out there, @xxxchurch is an amazing ministry and they are DOING IT RIGHT! They know how to show Christ’s love. #YDIR – @urdoingitright via Twitter

Amazing ministry!

Well, everyone, that’s all for today. Keep up the great work! I am so proud of you all. Here’s a big #YDIR for all of you!

Amy @ Regions

I just spoke to Amy, a Customer Service Representative with Regions Bank.  She did such an excellent job of handling my questions.  You could also “hear” the smile on her face.  I can’t express just how great a job she did.  At the end of the call, I thanked her and told her she did an excellent job and I would like to talk to her supervisor and let him know that she was Doing It Right!  I spoke with the manager of Customer Service and told him that everything she did was right and that it was a pleasure to speak with her.  You could tell he was a bit taken aback but agreed that you can definitely “hear” a smile.  And at that point, I could “hear” his.  He also assured me that she would be recognized for her excellence in Customer Service.

See.  It’s not that hard.  Get out there and make a difference.  And it feels so good….

And that reminds me, this doesn’t have to be about just experiences in the retail environment.  Granted that’s where we experience most of our interaction with service oriented industries, but this should apply to every meeting, every interaction with everyone.  One that is often overlooked is in the role of Employer/Employee.  If you own a business or manage a group of people, take time to recognize a job well done.  You would be surprised at how far that goes.  Some times a compliment goes way further than anything a paycheck can provide.  Don’t get me wrong.  I’m not saying replace the paychecks with compliments, but realize that a kind word can actually greatly increase morale and productivity.

But the most important relationship you need to remember to dole out those compliments is that of your family.  You should always remember to speak love to those around you and to react in love instead of anger.  I think this is easy to overlook at times because we are so familiar with our family members that it’s easy to let our emotions run wild.  Practice a little restraint.  After all, these are supposed to be the people in this life that we are to love the most.  If we can practice restraint with a complete stranger, shouldn’t family deserve that and much more?

Anyway, that’s the YDIR thought for this morning.  I’d love to leave you with this verse that one of the Facebook fans posted:

Finally, brothers, whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy—think about such things.

– Philippians 4:8

(Thanks Deb)

Thanks again everyone and have a wonderful day.

#YDIR 3/29/2009

Welcome, welcome.  This is the very first #YDIR medal ceremony!  Below are some of the best YDIRs that came in via Twitter and Facebook:

This is an awesome movement! In fact, after finding this web site through Air1 I decided to make it a point to call Moe’s Southwest Grill in my area. They catered my daughter’s b-day party on Saturday and were AWESOME! So I just left a message for the manager to call me. The poor employee sounded horrified that I was leaving a message despite my efforts of being cheery and positive. I love this movement! – Tiffany P. via Facebook

I was really impressed that this awesome YDIR-ette actually called a business back after the fact. Great job! #YDIR!

My Publix needs YDIR … they are the best ever. The store manager Holly and all of the people that work with her… She runs a great store and they care about their customers. She has some great people that work with her: Betsy, Miriam, Donald, (Lisa, Kimberly at service desk) , Kenny, Julia. I just can’t say enough a…bout this group of people. There is so many more to be told THEY ARE DOING IT RIGHT. – Mary H. via Facebook

Unbelievable attention to detail! Knowing the names of all the people that are Doing It Right! Mary, #YDIR!

pls follow @urdoingitright. a simple “good job” could make someone’s day. watch out @prodigaljohn, here comes #YDIR! – @AwanaMark – via Twitter

This had me LOLing for a long time. In case you don’t know who @prodigaljohn is, it’s Jon Acuff. He is the author and founder of Stuff Christians Like. His book just came out last week. You should buy it. It is amazing.  @urdoingitright and @prodigaljohn in the same tweet made my day.  That’s why it was so funny! @AwanaMark keep up the awesome work with the kids in Awana and hopefully you can teach them the importance of YDIR!

Had the best Air Conditioner guy EVER! He came out on Sunday, gave us a GREAT deal on a used unit he had, and installed in an hour. Our $4000.00 turned into $500.00 and I slept like a baby in the cool house! – Candy B. via Facebook

Never underestimate the temperature setting when trying to sleep. I can’t sleep when it’s hot, so I can really appreciate what your Air Conditioner Guy did. HVAC #YDIR!

Our youth pastor Chad Rhoades gave the sermon yesterday at FSBC,DC,KS and he did a great job….just wanted to tell him….ADD makes your sermons fun and interesting!! – Kathy W.A.F. via Facebook

This is a really important one. As I said on the Facebook page, never pass up an opportunity to tell your pastor/youth pastor/ worship pastor or any kind of pastor how great of a job they are doing! They are performing a HUGE task for God. But sadly, like in most service oriented professions, they are only contacted when people want to complain. This sad fact is a big cause of burnout in churches today. So, Kathy, great job. Be sure to reach out to your youth pastor and let him know what he means to you and your family. YDIR!

Well, that was the first installment of the YDIR medal ceremony. I have no idea how often we will do this. I guess the frequency will really depend on how often all of you go out and live love and start complimenting those around us. Now get out there YDIRers!


First off, I have been totally blown away by the response that this website has gotten.  So, to those that have visited the Facebook and Twitter pages, thank you so much.  You are why I’m doing this.  My wife and I have had discussions in the past about the feeling you get when you help people.  You know what I’m talking about…that little feeling inside you that feels like you’re 4 or 5 years old again.  And you’re on a swing.  It’s at the pinnacle of the swing, the moment, the split second that you are suspend in the air and you are weightless.  Right as you experience what my daughter refers to as “jumping my tummy.”  That moment when nothing else matters and you feel pure joy.  I think this is just a fraction of what heaven feels like.  I think that God gives us this as a reward.  Kinda like His very own #YDIR.  Not because we deserve it, but I feel it’s kinda His was of saying, “Finally, you’re starting to understand.  When I said ‘love one another,’ this is how you do it.”  Now, I have no delusions that this website is providing that to any of you, but you have definitely given that to me today.  So for that, I thank you.

Secondly, having said all of that, I feel like I need to confess something to you today.  I think someone out there doesn’t want this movement to catch on.  Let’s just say I was tested today.  Yeah, me.  The guys who said, “Let’s quit complaining and start complimenting.”  Yeah.  That guy.  I really had to laugh when it happened though.

Let me set the scene for you:  I went to lunch with a friend today at a new Vietnamese/Chinese/Thai restaurant today.  (You can probably see where this is going.)  We got there and it was a little busy.  We sat and proceeded to wait a good 10 or 15 minutes before a server even acknowledged us.  As I started to get a bit frustrated, I felt God nudge me a bit.  It felt like he was saying, “You really want to start this movement?  Well, it’s gotta start with you first.”

And I smiled.  Cause He’s right.  How can any of us expect this to go anywhere unless we take it with us and live it?

I just thought this was extremely ironic.  The first day that the site really takes off and people start commenting and then I’m tested.  Crazy.  But you know what?  Even though the service was a little rocky at the beginning, the food was fabulous.  When I went to pay, I spoke with the lady at the register:

Me:  (thinking about asking for the manager, but don’t) Is this your restaurant?

RegisterLady:  Yes.

Me:  I just want you to know that your food was delicious.  Thank you so much.

RegisterLady:  (does a double take)  Thank you.  Sorry about the delay in service.

Me:  That was not a problem at all.  The food more than made up for that.

RegisterLady:  (blushing)  Well, thank you.

Me:  (exit the restaurant and find out that that last compliment solved world hunger, provided Peace in the Middle East, and cured cancer.)

Okay, that last thing may not have happened….but if we keep this up…it could.

Stay tuned in today.  I’ll be posting the YDIRs of the day later.

Blown Away!

Visit Air1.comWow!  Never would have thought it would happen.  Pretty crazy.

Here I was, on my way to work this morning listening to Air1, when I heard Sean and Mandy talking about their compliment segment they did last week.  And I was thinking, “Cool, hopefully it will inspire more people to call a customer hotline or just give someone in their life a compliment.”

Guess what happened…..  No, seriously, guess.

They read an email I sent them about how they inspired me to create this site and everything we’re doing here.  WOW!  God is awesome!  When I sent the email, I wasn’t expecting them to read it on the air.  The most I was hoping for was for Sean to send an email back and say, “Hey, man!  This is great.  Keep up the good work.”  And that’s it.  But no!  They totally blew me away and promoted the site and the Facebook and Twitter pages.  Crazy.

So, now that they got the ball rolling, let’s keep it up.  I’ve been trying to think of a verse for the site and this is what I came up with so far.  All suggestions are welcomed:

An anxious heart weighs a man down, but a kind word cheers him up.

– Proverbs 12:25

So, let’s get out there and do more cheering up than weighing down!


This site is dedicated to anyone out there that is “Doin’ It Right.” All too often we go through our day, interacting with a ton of people and never really taking the time to stop and say, “Good job.”

Always take the opportunity to give a compliment. Take time out of your day to call a customer service line and say, “Hey, your people at this store are Doin’ It Right.” This is something I like doing in restaurants. I have been a waiter. I know how much it can drain you. So, when I see a server doing a good job, not only do I reward them monetarily (big tip!), I also ask for a comment card so I can let their managers know what a good job they are doing. It’s sad, but every time I’ve ever requested a comment card, the server gets this look of horror on their face. And you know they are thinking, “Crap. What did I do this time?” Why has it gotten to that point? Why is it the norm that when we ask to speak to a manager, it’s always about a bad experience? Granted, I know there are times when bad service does arise and it needs to be brought to the attention of management, but let’s create a new norm.

The next time someone performs some sort of task or service for you, stop and thank them. I’m not talking about a dismissive, “Thanks.” as you walk out the door. I’m talking about actually stopping what you are doing, looking them in the eye, and tell them how some menial task they just did benefited you. Find something in what they just did to compliment. Even if it is as simple as, “Wow. You really know what you’re doing. I have no idea how you do it, but you make it look so easy.”

See. Isn’t that easy. Five seconds, tops. Five seconds out of your day that can make the day of someone else. Compliments can change lives. Sure, we’re not curing cancer here, but we are making the day a bit more enjoyable.

So, here’s what we’re doing. Go to the Facebook page and submit a compliment. Any compliment to anyone. Go to Twitter and tweet a compliment to anyone and use the hashtag #YDIR. We’ll take some of the best compliments and post them on the site (as a compliment to the original poster for being so awesome).  Granted, the people that you are directing these to may never see the compliments they so richly deserve. But, consider this your training grounds. Consider it an exercise program where you can workout and tone up those “complimenting” muscles. For you, giving a compliment may feel foreign. So, that’s why you can practice here.

Now, get out there and make someone’s day!

Thanks to Sean and Mandy on the Air1 morning show for the inspiration for this site.